FAQ
Q I'm interested with your product, how can i make purchase?To purchase1. Click "Add to cart" button on the products you wish to purchase.2. Click "Continue Shopping' to continue add other products into the cart or click "Checkout' to proceed your payment for the products. You'll reach a log in page where you need to log in to your account using your Username and Password. If you don't have an account created yet, you need to register an account before you proceed with your payment.OR just using express check out! need to ensure the address use are correct4. You'll need to confirm your shipping address on the "Shipping Address" page and click the "'next" button.5. From here, you need to select your shipping methods and click the "next" button.6. Next, you'll need to choose your payment method then click the "next" button.7. After the steps before this have been done, You need to reconfirm your billing details and agree on the terms and conditions.8. Click "Confirm Order" to complete the order.Q. What are the payment methods available?we are offering various kind of Payment Methods as shown below1. Credit Card or Via FPX (Visa or Mastercard / Internet Banking)2. Invoice/ Cheque / Offline Bank Transfer Bank: Public Bank Berhad Bank Account: 3202878411 Account Name: Synoview Electric Sdn Bhd3.After you made the payment, please send us the payment details of Bank Name :Banking Date:Banking Time:Banking Reference NoTotal amount you have paidYour Order No :
You may scan and email us the above info to Email Address: synoviewelectric@gmail.com or fax it to us at 607-354 3121 Note: Your purchased products will not be delivered until we have this confirmation.Q. How to change my account personal information and shipping address?Log-in your account- Click on "Account Maintenance"- Edit your account information and Shipping address here.Q.I forgot my Password for my account. What should I do to retrieve it?1. Click on "Lost Password?" and fill your email that used to register the account in the box. 2. Click Submit.3.A verification token will be sent to you. Once you have received the token, you will be able to choose a new password for your account.Q. Can I cancel an existing order that has been made?Yes, only if the order is still on pending status- Please send an email to our customer's service email at synoviewelectric@gmail.com with the message title "Request to cancel order" in order to inform us about the cancellation order.or whatsapp to www.wasap.my/60108383829/cancelorder
